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New on ThingLink: AI-Powered Image Generation Tools

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Frequently Asked Questions

Not ready for a free trial or have specific questions that aren't answered here? Let our sales team help answer your questions, sales@thinglink.com, or schedule a live demo.

How does the 10 day trial work?

You can test publishing ThingLinks to your LMS for free under the 10 day trial. Activating the trial will require entering a credit card and you can cancel at any time during the trial and not be charged. Content you publish under the trial will redirect to ThingLink if you cancel. The license renews annually until canceled. If you need a longer trial don't hesitate to ask.

What are users?

ThingLink users are defined as the learners or employees within your organization who will be actively consuming or creating ThingLink content. The Premium license starts with 50 users and you can add more users anytime. Request custom quote for larger custom usages. If you need to have a flexible option or have specific questions about users please contact us.

Can ThingLink be shared within my LMS?

Yes! ThingLink works in most LMS that we’ve encountered. If you want to see if ThingLink works in your LMS, try embedding a sample ThingLink from this article here.

Do you have monthly plans and do I have to pay with card?

We don’t have monthly plans at this time, but if you have a special reason or case please don’t hesitate to contact us. You can upgrade on your own with a card or reach out to sales@thinglink.com to get an invoice.

What about canceling my subscription?

Your plan will automatically renew each year until canceled, and you can cancel any time in account settings. You will still have access to your content after canceling and they will remain functional on ThingLink. Already embedded content will be redirected to be viewed on ThingLink. If you have concerns about this, please contact us via the email to your left.

What does no publishing and publishing mean?

Our Free Trial account allows you to fully explore ThingLink features and create interactive images, videos, 360 images and 360 videos. In order to publish this content or share it onward, you will need to upgrade to Premium.

How are ThingLinks published, can I download ThingLinks?

It is most common to embed ThingLinks into your website or LMS via responsive embed code or oembed. Or, you can share a direct fullscreen link to the ThingLink. All content is hosted on ThingLink through Azure and AWS. ThingLinks can only be downloaded for offline use on desktop, primarily for when no-wifi is present. You can’t host ThingLink on your own servers.

Where do ThingLinks function, are they responsive?

Yes! ThingLinks are fully responsive and work excellent on all devices, from small phones to large touch screens. Phones, tablets, desktops, touch screens, big screen TVs, mobile VR headsets, WebVR.

What can I measure with the statistics?

You can measure total and individual views, clicks, actions, time spent on content. It is also possible to filter by total v unique, date range and more.

Does ThingLink 360° content work in VR?

Yes! There are two ways you can consume ThingLink 360° in VR. First, through a mobile VR headset like Google Cardboard. Second, through WebVR supported devices like Microsoft Mixed Reality headsets, Oculus and ClassVR.

Is ThingLink GDPR-compliant?

ThingLink is GDPR compliant and the GDPR requirements are woven in our Privacy Policy, our GDPR developments are outlined here.

Can I resell ThingLink to my clients?

Yes, we have a reseller program! Contact sales@thinglink.com to learn more.

Do you have Nonprofit (NPO) discounts?

Yes! If you work or represent a nonprofit, you'll have access to special pricing. Not sure if you qualify? Contact sales@thinglink.com to learn more.

What if I am a teacher or student?

We have accounts built for using ThingLink in the classroom for your lessons or with students. Learn more.

What if I am using ThingLink for editorial and marketing purposes?

Discover how you can improve engagement and user experience with interactive visuals. Suitable for media, businesses, government and educational institutions creating editorial and marketing projects on websites and social media. Learn more.

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